Call Center Representative, Full Time

West Coast University; Irvine (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading educational institution in California is seeking a Customer Service Representative to assist prospective students by answering high volume inbound and outbound calls. You will play a key role in guiding inquiries and providing outstanding service within a collaborative culture. The ideal candidate will have a strong customer service background and experience in a call center environment.

Qualifications

• Minimum 2 years’ customer service experience preferred.
• Experience as a Call Center or Customer Service Representative.
• Ability to handle a high volume of calls with courtesy and accuracy.

Responsibilities

• Answer high volume of inbound/outbound calls and provide customer service.
• Screen inbound calls and route them to the appropriate departments.
• Perform data entry for prospective students’ information.

Skills

Customer Service

Call Handling

Telephone Auto Dialing System

Education

High School Graduate or equivalent

Job description

Overview

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University. At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Responsibilities

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Auto Dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Qualifications

• Minimum 2 years’ experience preferred.
• Customer Service experience.
• A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.

Education

• High School Graduate or equivalent required.