Student-Centric Admissions Call Center Agent

West Coast University; Anaheim (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

West Coast University in Anaheim, CA is seeking a responsive Associate to join a student-focused team. You will handle a high volume of inbound and outbound calls, screen inquiries, and route them to the Admissions and campus staff, providing accurate information and friendly service.

You will perform data entry into the CRM, schedule info-sessions, and support career services by transferring calls and logging messages with precision. A two-year customer service background is preferred.

Qualifications

• Minimum 2 years' customer service experience.
• Experience in high-volume telephone environments.
• Experience in call center or office settings preferred.
• Familiarity with CRM data entry.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound/outbound calls and deliver outstanding service.
• Screen and route calls to Admissions, campuses, or departments.
• Enter personal information into the CRM accurately and securely.
• Schedule information sessions and campus visits.
• Monitor queues and log messages for follow-up.

Skills

Customer service

Call center

Data entry

Auto-dialer

Communication

Education

High School diploma or equivalent

Tools

Auto-dialer system

Job description

West Coast University in Anaheim, CA is seeking a responsive Associate to join a student-focused team. You will handle a high volume of inbound and outbound calls, screen inquiries, and route them to the Admissions and campus staff, providing accurate information and friendly service.

You will perform data entry into the CRM, schedule info-sessions, and support career services by transferring calls and logging messages with precision. A two-year customer service background is preferred.