Call Center Representative

West Coast University; Anaheim (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

West Coast University in Anaheim, CA is seeking a responsive Associate to join a student-focused team. You will handle a high volume of inbound and outbound calls, screen inquiries, and route them to the Admissions and campus staff, providing accurate information and friendly service.

You will perform data entry into the CRM, schedule info-sessions, and support career services by transferring calls and logging messages with precision. A two-year customer service background is preferred.

Qualifications

• Minimum 2 years' customer service experience.
• Experience in high-volume telephone environments.
• Experience in call center or office settings preferred.
• Familiarity with CRM data entry.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound/outbound calls and deliver outstanding service.
• Screen and route calls to Admissions, campuses, or departments.
• Enter personal information into the CRM accurately and securely.
• Schedule information sessions and campus visits.
• Monitor queues and log messages for follow-up.

Skills

Customer service

Call center

Data entry

Auto-dialer

Communication

Education

High School diploma or equivalent

Tools

Auto-dialer system

Job description

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.

You will make an impact by:

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes:

• Minimum 2 years' experience preferred.
• Customer Service experience.
• A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.

Education:

• High School Graduate or equivalent required.

Do you want a career that allows you to make a difference in other people's lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates' professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.