Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters, LLC; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays after 90 days

Ten (10) days of Paid Time Off after

Medical, Dental, Vision, and Life

401K and Profit Sharing

Free parking

Job summary

Access 2 Interpreters, LLC is seeking a Dispatcher/Scheduler to coordinate multilingual interpreters for hospitals, courts, schools and social service agencies. The role requires attention to detail, adaptability in a fast-paced environment, teamwork, initiative and strong professional communication by phone and in person.

Responsibilities include handling high volumes of calls, scheduling interpreters, performing quality inspections, data entry and reporting, and completing background checks

Qualifications

• High school diploma and customer service/dispatch experience.
• Typing at least 35 WPM and intermediate computer skills (TEST MAY BE ADMINISTERED).
• Proficient in Microsoft Excel (TEST MAY BE ADMINISTERED).
• Willing to work from the office.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.

Skills

Customer service

Dispatch experience

Communication skills

Multitasking

Teamwork

Attention to detail

Education

High school diploma

Tools

Microsoft Excel

Job description

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect, enter, and analyze data
• Submit reportsMonitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical, Dental, Vision, and Life
• 401K and Profit Sharing
• Free parking