Call Center Representative-Bloomington, MN

Magnolia River International; BLOOMINGTON (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Weekly incentive bonuses

Health, dental, vision, life insurance

Paid time off

Job summary

Magnolia River International is seeking a Call Center Representative in Bloomington, MN. This full-time role involves answering inbound calls, scheduling customer appointments, and tracking information accurately. Ideal for entry-level candidates, this position requires bilingual communication in Spanish and English, along with strong customer service skills.

Compensation is set at $20/hr. The role does not offer remote work. Applicants will enjoy perks including weekly incentive bonuses and a comprehensive benefits package.

Qualifications

• 3 years of customer service-related experience in a high volume call environment.
• Strong Microsoft Excel experience.
• Ability to learn new technologies and systems easily.

Responsibilities

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location.
• Demonstrates excellent listening and customer service skill.

Skills

Bilingual (Spanish and English)

Customer service skills

Computer proficiency

Excellent listening skills

Professional communication skills

Ability to multitask

Tools

Microsoft Excel

Job description

Call Center Representative-Bloomington, MN

Job Category: Inspection

Requisition Number: CALLC002813

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• Posted: May 21, 2026
• Full-Time

Locations

Bloomington, MN 55420, USA

Storti Quality provides critical infrastructure and inspection services to major utilities throughout the U.S. The Call Center Rep will be responsible for working in our Bloomington, Minnesota call center that helps with scheduling and record keeping of customer appointments. This is a great opportunity for entry level candidates looking to get started in the customer service field.

Magnolia River Services, Inc. (Magnolia River) was founded in 2000 and is headquartered in Decatur, Alabama. Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.

Compensation for this role is $20/hr

This role does not offer remote work.

Responsibilities of the Call Center Rep:

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location to perform work.
• Maintains confidentiality of customer’s nonpublic information.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned. Able to demonstrate a willingness to learn.
• Computer proficiency is essential.
• Able to adhere to schedules, multitask, and meet deadlines.
• Demonstrates excellent listening and customer service skill.
• Professional communication skills (both verbal and written).
• Able to work in a fast-paced team environment.
• Able to handle conflict and an ability to diffuse upset customers.

Requirements of the Call Center Rep:

• Bilingual (Spanish and English) Required
• 3 years of customer service-related experience in a high volume call environment
• Strong Microsoft Excel experience
• Ability to learn new technologies and systems easily
• Solid work history and tenure

PERKS

• Weekly incentive bonuses
• We offer health, dental, vision, life, and more as a comprehensive benefits package
• Paid time off

Schedule

• Monday - Friday; Opportunity for OT with a rotating Saturday schedule

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.