Bilingual Call Center Pro - Scheduling & Excel

Magnolia River International; BLOOMINGTON (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Weekly incentive bonuses

Health, dental, vision, life insurance

Paid time off

Job summary

Magnolia River International is seeking a Call Center Representative in Bloomington, MN. This full-time role involves answering inbound calls, scheduling customer appointments, and tracking information accurately. Ideal for entry-level candidates, this position requires bilingual communication in Spanish and English, along with strong customer service skills.

Compensation is set at $20/hr. The role does not offer remote work. Applicants will enjoy perks including weekly incentive bonuses and a comprehensive benefits package.

Qualifications

• 3 years of customer service-related experience in a high volume call environment.
• Strong Microsoft Excel experience.
• Ability to learn new technologies and systems easily.

Responsibilities

• Answer inbound calls from customers looking to schedule appointments.
• Make outbound calls to set up appointments.
• Accurately track scheduling information on Excel Spreadsheets.
• Communicate with service technicians to ensure they arrive at proper location.
• Demonstrates excellent listening and customer service skill.

Skills

Bilingual (Spanish and English)

Customer service skills

Computer proficiency

Excellent listening skills

Professional communication skills

Ability to multitask

Tools

Microsoft Excel

Job description

Magnolia River International is seeking a Call Center Representative in Bloomington, MN. This full-time role involves answering inbound calls, scheduling customer appointments, and tracking information accurately. Ideal for entry-level candidates, this position requires bilingual communication in Spanish and English, along with strong customer service skills.

Compensation is set at $20/hr. The role does not offer remote work. Applicants will enjoy perks including weekly incentive bonuses and a comprehensive benefits package.