Customer Service Representative

Stefanini, Inc; Indianapolis (IN); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

Hybrid work model

Onsite training

Job summary

Stefanini, Inc in Indianapolis is hiring a Contract Customer Service Representative for a 6+ month assignment. The role is hybrid, with in-office training and in-office attendance required during the initial weeks.

Responsibilities include handling calls and emails, guiding users through registrations, and resolving issues related to multiple programs. Minimum 1–3 years in a tech call center, HS diploma or GED, and proficiency with MS Word/Excel are required.

Qualifications

• High School Diploma or GED is required.
• 1–3 years in a technical call center or related experience.
• Demonstrated customer service and issue-resolution skills.
• Strong attention to detail and listening skills.
• Proficiency with MS Word and MS Excel.
• Clear verbal and written communication.
• Willingness to work a flexible schedule and overtime when needed.
• Background check and drug screen required.

Responsibilities

• Provide excellent customer service and one-call issue resolution.
• Handle incoming calls and email requests, including escalated items.
• Assist participants with registration and login issues.
• Assist participants with site navigation for their program.
• Answer questions about applications in the private portal.
• Coordinate with Account Management on escalated issues.
• Assist members with completing the Health Survey by phone.
• Perform other duties as assigned.

Skills

Customer service

Phone support

MS Word

MS Excel

Communication

Problem resolution

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Join us to co-create solutions for a better future!

Job Details

Customer Service

Customer Service Representative Indianapolis, IN Posted:8/20/2026 Job Description Job ID#: 64687

Job Category: Customer Service

Position Type: Contract

Duration: 6+ Months

Remaining Positions: 11

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRS do all of this in a timely, professional and of service manner.

General Responsibilities Include

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the site for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Health Survey over the phone
• Perform other, varied job-related duties as assigned

Job Requirements Details

Required Skills

• High School Diploma or GED
• 1-3 years of experience in a technical call center environment or transferable skills
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required

Important Points

• Training/start is ALL onsite in the office.
• This is a HYBRID ROLE. In office attendance is expected throughout their contract.
• In office training is mandatory.
• CRSs will be in office the first few weeks after training BEFORE working from home.
• The office will remain open for those that do not desire to work from home or have internet issues at home. (In these instances will be required to come to the office).
• CSRs must live within 1 hour or less of the office due to the hybrid role and must have a way to come to the office ~2x/wk reliably

Process

• Interviews will start the week of 8/24.
• Training Monday 9/21/2026 to 10/2/2026 (Training schedule 8:30 AM - 5:00 PM)
• Training is vital to success, candidates must commit to being here each day during training.
• Shifts will start on Monday 9/21/2026

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

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Pay Range: $ 14.00 - $ 16.00

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