Customer Service Representative - Bloomington, MN

Kedia Corporation; BLOOMINGTON (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Representative in Bloomington, MN. This role involves engaging with customers, addressing inquiries, and resolving complaints efficiently. Applicants should possess strong communication skills and a service-oriented mindset. The position offers a dynamic and growth-oriented environment, ideal for those eager to innovate in customer interactions. If you are motivated and enthusiastic about helping customers, we encourage you to apply.

Qualifications

• Knowledge of customer and personal service principles.
• Knowledge of administrative procedures and systems.
• Strong English language skills including spelling and grammar.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customer service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

Customer Service Representative - Bloomington, MN

Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools

Tools used in this occupation:

• Autodialers — Autodialing systems; Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor ACD — Automatic call distribution ACD system
• Scanners
• Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)

Technology

Technology used in this occupation:

• Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
• Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
• Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
• Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
• Spreadsheet software — Microsoft Excel Knowledge

Knowledge

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. Includes needs assessment, quality standards, and customer satisfaction evaluation.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and office procedures.
• English Language — Knowledge of the structure and content of the English language including spelling, grammar, and rules of composition.

Skills

• Active Listening — Giving full attention to what others are saying, understanding points, asking questions, and not interrupting.
• Speaking — Conveying information effectively in speech.
• Service Orientation — Actively looking for ways to help people.
• Persuasion — Persuading others to change their minds or behavior.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Critical Thinking — Using logic and reasoning to identify strengths and weaknesses of solutions or approaches.
• Writing — Communicating effectively in writing for the audience.
• Coordination — Adjusting actions in relation to others' actions.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Negotiation — Bringing others together and reconciling differences.

Abilities

• Oral Comprehension — Listening to and understanding spoken information.
• Oral Expression — Communicating information effectively in speaking.
• Speech Clarity — Speaking clearly so others can understand.
• Speech Recognition — Identifying and understanding spoken words.
• Written Expression — Writing clearly for understanding.
• Near Vision — Seeing details at close range.
• Problem Sensitivity — Recognizing when something is wrong or likely to go wrong.
• Written Comprehension — Reading and understanding written information.
• Deductive Reasoning — Applying general rules to specific problems to produce sensible answers.
• Inductive Reasoning — Combining information to form general rules or conclusions.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.