Call Center Representative - 20$ - 20.50$/HR

TEKsystems; Chino (CA); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k)

Paid time off (PTO)

Life Insurance

Health Spending Account (HSA)

Transportation benefits

Descrizione del lavoro

TEKsystems is seeking a contract-based onsite role in Chino, CA to manage a high-volume inbound call queue, assist customers with airbag recall appointments, and provide dealership information. You will document interactions, close or dispatch cases, and support the team with accurate data entry.

The ideal candidate has prior customer service experience, can type at least 35 WPM, and works well both independently and as part of a team. Automotive/dealer knowledge is a huge plus.

Competenze

• Experience in high-volume inbound call handling and customer service.
• Typing speed 35 WPM minimum; ability to navigate multiple screens and software.
• Automotive or dealership experience is a plus, not required.

Mansioni

• Handle 30–40 inbound calls per shift and provide information on recalls and warranties.
• Schedule customers for airbag recall appointments and relay dealership information.
• Document calls to create a case, resolve or dispatch to the appropriate department.
• Maintain accuracy and professionalism while using call center software.

Conoscenze

customer service

call center

computer navigation

Formazione

College Degree preferred but equivalent work experience

Descrizione del lavoro

Description

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership information. Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates Will use multiple screens, soft wares, and processes to assist customer. *Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe*.

Skills

• customer service
• call center
• computer navigation

Top Skills Details

• customer service
• call center
• computer navigation

Additional Skills & Qualifications

• Must be able to work with a team and on their own
• Must be able to type 35WPM minimum
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience
• Education: College Degree preferred but equivalent work experience is sufficient
• Good decision making skills - must be able to work independently with little supervision.
• Automotive or dealer experience is a HUGE PLUS, but it is preferred not required.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Chino, CA.

Pay And Benefits

• The pay range for this position is $20.00 - $20.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Chino,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.