Call Center Representative

University of the Cumberlands; Williamsburg (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits

Job summary

University of the Cumberlands is seeking energetic Call Center Representatives to handle incoming calls, live chat, and emails from students. You will apply university policies to resolve issues while delivering excellent customer service and maintaining accurate records.

The role requires flexible scheduling, including weekend shifts, and the ability to communicate clearly with a diverse student body. The successful candidate demonstrates strong written and verbal communication, problem-solving

Qualifications

• Customer service experience is required.
• Excellent analytical, communication and writing skills.
• Must possess good people skills and tact when assisting students.
• Proficient in computer literacy and Microsoft Office.
• Able to take initiative, be adaptable and dependable.
• Willing to work weekends and a flexible schedule.

Responsibilities

• Receive calls, live chat and emails from students, addressing queries and requests.
• Identify and resolve issues following university policies.
• Escalate to managerial team when necessary.

Skills

Customer service experience

Communication skills

Writing skills

Analytical skills

Ability to work flexible schedule

Weekend availability

Tools

Microsoft Office

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE?

Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Available Date:

Immediately

• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
• Outstanding telephone skills; polite, friendly manner working with students
• Proficient in computer literacy and knowledgeable of Microsoft Office
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work
• Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities:

• Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;
• Problem solve and resolve issues
• Resolve issues

Benefits

Yes

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”