Customer Service Representative

University of the Cumberlands; Williamsburg (KY); On-site; USD 24,000 - 30,000; Full time

Job summary

University of the Cumberlands is seeking a Customer Service Representative to serve as the first point of contact for students via calls, live chat and email.

The role requires exceptional people skills, tactful communication and a friendly, professional demeanor to resolve inquiries and guide students through admissions or program questions.

Qualifications

• Must possess good people skills and communicate honestly and tactfully with students.
• Outstanding telephone skills; polite, friendly manner when assisting students.
• Proficient in computer literacy and knowledgeable of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability and ability to take action.
• Customer service experience is preferred.
• Excellent analytical, communication and writing skills.
• Ability to work a flexible schedule, including occasional weekend work.

Responsibilities

• Receive calls, live chat and emails from students, handling queries, requests, orders and complaints.
• Problem solve and resolve issues.
• Direct calls to the managerial team when necessary.

Skills

People skills

Communication

Telephone skills

Microsoft Office

Computer literacy

Initiative

Adaptability

Resourcefulness

Dependability

Customer service experience

Analytical skills

Written communication

Tools

Microsoft Office

Job description

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

Customer Service Representatives are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Service Representatives are often the first point of contact for customers' product issues. Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions Outstanding telephone skills; polite, friendly manner working with students Proficient in computer literacy and knowledgeable of Microsoft Office Must show initiative, adaptability, resourcefulness, dependability, and ability to take action Customer Service Experience. Excellent analytical, communication and writing skills. Ability to work flexible schedule. Will require occasional weekend work Office hours and work times are based on student needs; including availability for students worldwide.

Key Duties and Responsibilities

• Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;


• Problem solve and resolve issues;


• Resolve issues;

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a \"life-more-abundant\". Located in the heart of Appalachia, University of the Cumberlands (UC) is an institution of regional distinction that offers undergraduate degrees in more than 40 major fields of study, along with several pre-professional, graduate and doctoral programs. With a total enrollment of more than 20,000 students, UC is one of the largest and fastest growing private universities in Kentucky and is devoted to preparing students for the future through hands-on, experiential learning and research.

The University of the Cumberlands does not illegally discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, because a person is a smoker or nonsmoker, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University -administered programs. In order to fulfill its purpose, the University may legally discriminate on the basis of religion in employment, and the University has sought and been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University's religious tenets.