Student Support Call Center Specialist

University of the Cumberlands; Williamsburg (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

University of the Cumberlands in Williamsburg, KY seeks energetic Call Center Representatives to assist students via phone, live chat, and email. You will resolve issues using policies and escalate to managers when needed while maintaining a courteous, student-focused approach.

Ideal candidates have strong communication, excellent telephone manners, proficiency with Microsoft Office, and the ability to adapt to a flexible schedule, including occasional weekends and worldwide student needs.

Qualifications

• Customer service experience required.
• Ability to communicate honestly and with tact with students.
• Proficient in computer literacy and Microsoft Office.
• Flexible schedule including weekends.
• Ability to work with students worldwide.

Responsibilities

• Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints
• Problem solve and resolve issues
• Direct calls to the managerial team when necessary

Skills

People skills

Communication

Telephone skills

Microsoft Office

Customer service

Analytical skills

Job description

University of the Cumberlands in Williamsburg, KY seeks energetic Call Center Representatives to assist students via phone, live chat, and email. You will resolve issues using policies and escalate to managers when needed while maintaining a courteous, student-focused approach.

Ideal candidates have strong communication, excellent telephone manners, proficiency with Microsoft Office, and the ability to adapt to a flexible schedule, including occasional weekends and worldwide student needs.