Student Success Coordinator - GRAD

University of the Cumberlands; Williamsburg (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

The University of the Cumberlands is seeking a Student Success Coordinator to support students from enrollment to graduation. The role focuses on boosting retention, guiding admissions to degree completion, and coordinating with faculty and staff on retention initiatives.

Responsibilities include advising students, analyzing enrollment data, and collaborating with Financial Aid and other departments to ensure timely interventions and academic success.

Qualifications

• Bachelor’s degree preferred.
• Experience in student retention or advising is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Assist students to improve retention, persistence, and completion rates.
• Guide applicants through enrollment and assist with registration.
• Collaborate with campus offices to design and implement retention initiatives.
• Communicate with faculty and staff regarding student concerns.
• Run reports to identify students at risk and implement interventions.
• Maintain data and contact students at risk of withdrawing or failing.
• Provide program instruction and guidance from enrollment to graduation.
• Engage and educate students throughout their academic program.

Skills

Retention strategy

Student support

Data reporting

Education

Bachelor’s degree

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

The Student Success Coordinator (SSC) will assist students to improve student retention, persistence, completion rates, and guide them from admissions to degree completion. The SSC will ensure students receive academic advising and any necessary intervention measures; the SSC will have a targeted focus on student success and retention. The SSC will collaborate with the other UC teams to design and implement retention initiatives and communicate with faculty and staff regarding student concerns.

Job Requirements: Bachelor’s degree preferred

Key Duties and Responsibilities:

The Student Success Coordinator will

• Offer insight to ways to improve the effectiveness and efficiency of all processes related to the enrollment experience
• Guide applicants/prospects through the enrollment process, when necessary
• Register new students and assist returning students with registration
• Collaborate with others on student and class schedules
• Work with Financial Aid and Office of Student Accounts to guide student financial aid and billing processes
• Run reports of students not registered and seek to retain them through communication efforts
• Maintain data and contact students in jeopardy of withdrawing or failing school.
• Ensure communication with students on a regular basis in person, by text, telephone, and e-mail to facilitate retention activities.
• Provide students with program instruction and guidance from enrollment to graduation.
• Daily collaborate with other departments on campus
• Engage and educate students throughout their academic program.
• Perform other duties and responsibilities as assigned.

Compensation: Commensurate with Experience and Expertise

Benefits: Yes

Job Type: At Will

Job Location: Main campus - University of the Cumberlands

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”