Student Support Call Center Specialist

University of the Cumberlands; Williamsburg (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Benefits

Job summary

University of the Cumberlands is seeking energetic Call Center Representatives to handle incoming calls, live chat, and emails from students. You will apply university policies to resolve issues while delivering excellent customer service and maintaining accurate records.

The role requires flexible scheduling, including weekend shifts, and the ability to communicate clearly with a diverse student body. The successful candidate demonstrates strong written and verbal communication, problem-solving

Qualifications

• Customer service experience is required.
• Excellent analytical, communication and writing skills.
• Must possess good people skills and tact when assisting students.
• Proficient in computer literacy and Microsoft Office.
• Able to take initiative, be adaptable and dependable.
• Willing to work weekends and a flexible schedule.

Responsibilities

• Receive calls, live chat and emails from students, addressing queries and requests.
• Identify and resolve issues following university policies.
• Escalate to managerial team when necessary.

Skills

Customer service experience

Communication skills

Writing skills

Analytical skills

Ability to work flexible schedule

Weekend availability

Tools

Microsoft Office

Job description

University of the Cumberlands is seeking energetic Call Center Representatives to handle incoming calls, live chat, and emails from students. You will apply university policies to resolve issues while delivering excellent customer service and maintaining accurate records.

The role requires flexible scheduling, including weekend shifts, and the ability to communicate clearly with a diverse student body. The successful candidate demonstrates strong written and verbal communication, problem-solving