Call Center Representative

Mirza Dental; Villa Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Mirza Dental seeks a Dental Call Center Representative to deliver excellent customer service and administrative support. You will handle incoming and outgoing calls, schedule appointments, and address patient inquiries to ensure clear communication between patients and the office.

Key duties include assisting with insurance questions, guiding billing processes, updating patient records, and collaborating with the team to keep operations smooth and efficient.

Qualifications

• High school diploma or equivalent; healthcare admin cert is a plus.
• Experience in a call center, healthcare setting, or customer service preferred.
• Familiarity with dental software like Dentrix is advantageous.

Responsibilities

• Handle inbound and outbound calls with professional, empathetic service.
• Schedule appointments and manage patient communications efficiently.
• Explain insurance coverage, billing questions, and office policies.
• Maintain accurate patient records and update demographics as needed.
• Collaborate with the dental team to streamline office operations.

Skills

Customer service

Call center experience

Verbal communication

Interpersonal skills

Education

High school diploma

Healthcare administration certification

Tools

Dentrix

Scheduling software

Microsoft Office

Job description

The Dental Call Center Representative is responsible for providing excellent customer service and administrative support for a dental practice. This role involves managing inbound and outbound calls, scheduling appointments, addressing patient inquiries, and ensuring a smooth communication process between patients and the dental office.

Job Summary

The Dental Call Center Representative is responsible for providing excellent customer service and administrative support for a dental practice. This role involves managing inbound and outbound calls, scheduling appointments, addressing patient inquiries, and ensuring a smooth communication process between patients and the dental office.

Key Responsibilities

Inbound Calls

• Respond promptly to patient inquiries regarding appointments, services, and treatment options.
• Provide information on dental procedures, insurance coverage, and office policies.
• Resolve patient concerns or expedite issues to appropriate departments when necessary.

Outbound Calls

• Contact patients to confirm upcoming appointments and remind them of follow-up visits.
• Follow up with patients regarding treatment plans, billing, or any pending documentation.

Insurance and Billing

• Assist patients with basic questions regarding dental insurance coverage and claims.
• Direct patients to the billing department for any complex issues related to payments.

Patient Records Management

• Update patient records and ensure accuracy of information within the system.
• Verify and document insurance details and patient demographics.

Customer Service

• Provide a positive and welcoming experience for patients over the phone.
• Exhibit patience, empathy, and professionalism while handling calls.

Administrative Support

• Manage general office duties such as sending appointment reminders and maintaining communication logs.
• Collaborate with the dental team to streamline office operations.

Qualifications

• High school diploma or equivalent; additional certifications in customer service or healthcare administration are a plus.
• Previous experience in a call center, healthcare setting, or customer service role is preferred.
• Experience with dental or medical software (such as Dentrix or similar) is an advantage.
• Strong communication and interpersonal skills.
• Ability to handle a high volume of calls while maintaining professionalism.
• Proficient in scheduling software and basic computer applications (Microsoft Office, email systems).
• Knowledge of dental terminology and insurance processes is desirable.

Working Conditions

• This position works in the call center with extended periods of sitting and using a computer.
• May require occasional weekend or evening hours as needed.