Patient Care Representative

42 North Dental; Somerville (MA); On-site; USD 36,000 - 50,000; Full time

Job summary

42 NORTH DENTAL in Somerville, Massachusetts is seeking a Full-Time Patient Care Representative to join their team. This role focuses on ensuring exceptional patient service while providing administrative support to both patients and dentists.

The ideal candidate will exhibit excellent customer service skills, a positive attitude, and the ability to manage multiple tasks effectively. Responsibilities include scheduling appointments, confirming insurance, and maintaining patient records with strict adherence to HIPPA regulations.

Qualifications

• A focus on exceptional patient service.
• Ability to assist patients with administrative functions of dental care.
• Strict compliance with HIPPA and patient privacy.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Confirm insurance benefits and collect patient payments.
• Maintain patient records and data entry.

Skills

Excellent customer service skills

Clear speaking and telephone voice

Positive attitude and energetic personality

Comfortable in computerized environment

Ability to multitask

Job description

Overview

This is Full-Time Patient Care Representative role.

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask