Call Center Representative

Comprehensive Staffing Solutions; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Competitive Compensation

Health Insurance

Job summary

Comprehensive Staffing is seeking a friendly Call Center Representative for a fully remote US role. You will handle inbound and outbound calls, identify customer needs, and provide solutions to ensure a superior service experience.

The ideal candidate has strong communication skills, CRM familiarity, and can stay calm under pressure while delivering excellent support. This role offers compensation of $18.00 per hour and a fully remote work arrangement.

Qualifications

• High school diploma or GED required.
• Previous call center experience preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Familiarity with CRM programs.
• Ability to work well under pressure.
• Highly organized with time management skills.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for customer service topics.
• Upsell products and services when appropriate.
• Use best practices in customer service to build rapport with customers.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Verbal communication

Active listening

CRM familiarity

Time management

Ability to work under pressure

Education

High school diploma/GED

Tools

CRM software

Job description

Future Opening: Call Center Representative

Full Time • Fully Remote - US

• Paid time off
• Competitive Compensation
• Health Insurance

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.

Compensation: $18.00 per hour

MATCHING THE RIGHT TALENT TO THE RIGHT POSITIONS

Comprehensive Staffing, founded in 2015, with the goal of providing excellence in temporary staffing. We infuse all aspects of staffing with a commitment to quality that comes from 35 years of management experience. We share a commitment to our clients and employees alike.

Comprehensive Staffing provides employees to a variety of areas, including warehouse, manufacturing, distribution centers, clerical and medical staffing. Whether you need industrial staffing or medical staffing, you will have a dedicated account manager with the necessary experience to supply your needs.