Call Center Representative

Kids Dental Brands; El Paso (TX); Remote; USD 17,000 - 18,000; Full time

Benefits offered by this job

Internet allowance

Health coverage

401(k)

PTO

Paid holidays

Wellness days

Career growth

Job summary

Kids Dental Brands is seeking a bilingual Call Center Representative for a full-time remote role based in El Paso, TX. You will handle inbound/outbound calls, verify insurance, register new patients, and follow up on appointments, while maintaining a friendly, professional tone.

Applicants must reside in El Paso and be fluent in English and Spanish. The position offers a monthly bonus up to $200, internet allowance, and standard benefits for remote workers.

Qualifications

• 1+ year of customer service experience preferred.
• Must reside in El Paso, TX.
• Bilingual English/Spanish required.
• Reliable, dependable and self-motivated.
• Coachable and willing to learn.
• Comfortable working remotely and using technology.

Responsibilities

• Assist pediatric and orthodontic dental offices.
• Handle inbound and outbound phone calls.
• Follow up with patients to confirm appointments and provide instructions.
• Verify insurance eligibility.
• Register new patients.
• Update patient information in the database with accuracy.

Skills

Bilingual (EN/ES)

Customer service

Remote work

Reliability

Coachable

Tech-friendly

Job description

Kids Dental Brands | El Paso, TX

Great Opportunity to Work From Home! Applicants must reside in El Paso, TX

$12.25/hour + Monthly Bonus Potential up to $200

The Opportunity

Are you bilingual (English/Spanish), dependable, and looking for a career opportunity where you can make a difference every day? Do you enjoy helping people and providing great customer service?

Kids Dental Brands is looking for a motivated Call Center Representative to join our growing team! This is a full-time remote position for candidates located in El Paso, TX who are ready to build their customer service skills while supporting families and dental offices across the states we serve.

Why Join Us?

• Work from the comfort of your home
• No nights or weekends required at this time
• Monthly bonus opportunities - earn up to an additional $200/month
• Internet allowance up to $60/month for work expenses
• Opportunity to grow your career with a supportive team
• Health coverage, 401(K) retirement plan, PTO, paid holidays, and wellness days to support your health, financial well-being, and work-life balance

Summary of Essential Job Functions:

• Assist our pediatric and/or orthodontic dental offices
• Handle inbound and outbound phone calls
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations
• Verify insurance eligibility
• Register new patients
• Collect and update patient information in the dental office’s database, ensuring accuracy and confidentiality
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment

Qualifications

• Applicants must reside in El Paso, TX
• Applicants must be bilingual (English/Spanish)
• 1+ year of customer service experience preferred
• Reliable, dependable, and self-motivated
• Coachable and willing to learn
• Comfortable working remotely and using technology

$12.50 - $12.50 an hour

Monthly Bonus Potential up to $200

Kids Dental Brands | El Paso, TX

Great Opportunity to Work From Home! Applicants must reside in El Paso, TX

$12.25/hour + Monthly Bonus Potential up to $200