Bilingual Scheduling Center Agent

Aspen Dental; Florida; Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Performance-based bonuses

Health, Dental, and Vision insurance

401K with company match

Paid time off

Job summary

A leading dental services provider is seeking a Spanish Bilingual Scheduling Center Agent to work from home. You will be responsible for scheduling appointments and assisting patients with inquiries. The ideal candidate must be bilingual in English and Spanish, have strong customer service skills, and experience in a fast-paced environment. Competitive compensation of $17.00 per hour plus benefits is offered.

Qualifications

• Professional proficiency in both English and Spanish required.
• 1+ years of customer service experience in retail, call center, or hospitality preferred.
• Ability to work in a high-volume call center environment.

Responsibilities

• Schedule appointments for patients as first contact for new inquiries.
• Handle inbound calls and questions in a compassionate manner.
• Use sales and customer service techniques to meet goals.

Skills

Customer service experience

Bilingual (English and Spanish)

Communication skills

Tech-savvy

Education

High School Diploma or equivalent

Job description

Overview

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Responsibilities

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns.
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

Job Requirements

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred.
• Desire to succeed in a fast-paced, goal- and consumer-driven environment.
• Communication skills, with the ability to speak clearly and professionally.
• Tech-savvy - Ability to navigate provided technology efficiently.
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload.
• Must have a quiet, HIPAA compliant, private workspace.
• Some evening and weekend scheduling availability required.

Compensation and Benefits

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full- and part-time shifts available.
• Comprehensive Health, Dental and Vision insurance offerings.
• Paid time off.
• 401K – with generous company match.