Call Center Representative

Sullivan Tire And Auto Service; Taunton (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid time off

Discounted services

Employee Stock Ownership Plan

Flexible Spending Account

401(k) match

Job summary

Sullivan Tire Retail Resource Center in Taunton, MA is hiring for a full-time, in-person team member to join our employee-owned company. You will help the 80+ retail stores by scheduling appointments for tires and services and handling high-volume inquiries via phone, email, and live chat.

Benefits include health and life insurance, paid time off, and 401(k) with company match. The role emphasizes customer service, problem-solving, and relationship-building with peers and customers.

Qualifications

• Strong customer service focus and communication skills.
• Active listening and effective written/oral communication.
• Punctual, flexible with scheduling, including weekends.
• Retail or customer service experience preferred.

Responsibilities

• Book appointments for tires and services with retail locations.
• Answer calls and provide high-quality customer service.
• Handle emails and live chats with a high volume of inquiries.
• Develop and maintain effective sales practices.
• Build relationships with team members and customers.
• Proactively seek improvements and take on new projects.

Skills

Customer service focus

Communication skills

Active listening

Punctuality

Flexibility

Job description

This role is full-time and in-person at our Taunton, MA office*.

Description

The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, employee-owned company, we would love to hear from you.

Our Retail Resource Center is one of the major lifelines for our company, assisting the 80+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering!

Responsibilities

• Work directly with our retail locations to book appointments for tires and services
• Answer incoming phone calls while providing high-quality customer service
• Handle a high volume of internet communication, including e-mails and live chats
• Develop and maintain effective sales practices
• Handle customer questions and concerns in a quick and effective manner
• Build and maintain relationships with team members, co-workers from other divisions, and customers
• Constantly strive to find new and inventive ways to improve the company
• Take on new and innovative projects outside standard responsibilities when the opportunity or need arises

Requirements

• Strong customer service focus
• Creative, open-minded, and resourceful
• Passionate, enthusiastic, and determined
• Active listening skills
• Maintain a flexible schedule (some weekends required)
• Tire/automotive knowledge preferred
• Strong written & oral communication skills and grammar
• Punctual
• Retail and/or customer service experience preferred

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire provides Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.