Customer Experience Specialist (In-Person) - Employee-Owned

Sullivan Tire And Auto Service; Taunton (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid time off

Discounted services

Employee Stock Ownership Plan

Flexible Spending Account

401(k) match

Job summary

Sullivan Tire Retail Resource Center in Taunton, MA is hiring for a full-time, in-person team member to join our employee-owned company. You will help the 80+ retail stores by scheduling appointments for tires and services and handling high-volume inquiries via phone, email, and live chat.

Benefits include health and life insurance, paid time off, and 401(k) with company match. The role emphasizes customer service, problem-solving, and relationship-building with peers and customers.

Qualifications

• Strong customer service focus and communication skills.
• Active listening and effective written/oral communication.
• Punctual, flexible with scheduling, including weekends.
• Retail or customer service experience preferred.

Responsibilities

• Book appointments for tires and services with retail locations.
• Answer calls and provide high-quality customer service.
• Handle emails and live chats with a high volume of inquiries.
• Develop and maintain effective sales practices.
• Build relationships with team members and customers.
• Proactively seek improvements and take on new projects.

Skills

Customer service focus

Communication skills

Active listening

Punctuality

Flexibility

Job description

Sullivan Tire Retail Resource Center in Taunton, MA is hiring for a full-time, in-person team member to join our employee-owned company. You will help the 80+ retail stores by scheduling appointments for tires and services and handling high-volume inquiries via phone, email, and live chat.

Benefits include health and life insurance, paid time off, and 401(k) with company match. The role emphasizes customer service, problem-solving, and relationship-building with peers and customers.