Wholesale Customer Service Representative I

Sullivan Tire And Auto Service; Woburn (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Life and Disability Insurance

Paid Holidays and Personal Time

Discounted Services

Employee Stock Ownership Plan (ESOP)

401(k) with Company Match

Job summary

Sullivan Tire And Auto Service in Woburn, Massachusetts, is seeking a Wholesale Customer Service Rep to enhance our sales efforts. This role involves providing exceptional customer service and managing order fulfillment for our internal and wholesale clients.

The ideal candidate will hold a minimum high school diploma and possess 2 years of customer service experience, preferably in the tire and automotive service industry. The position offers comprehensive benefits including health insurance and a 401(k) plan with company match.

Qualifications

• High school diploma required with two years of customer service experience.
• Tire and automotive service industry experience preferred.

Responsibilities

• Provide customer service to internal and wholesale customers via telephone.
• Process orders accurately and efficiently for tires, parts, and service.
• Perform data entry and administrative tasks timely.

Skills

Excellent phone skills

Customer Service attitude

Working knowledge of Microsoft Office

Strong verbal communication skills

Conflict resolution skills

Detail-oriented

Multi-tasking

Education

Minimum of a high school diploma

Two years of customer service experience

Tire and automotive service industry experience preferred

Tools

Inventory Management Database

Job description

Sullivan Tire, an employee‑owned company, is currently seeking a Wholesale Customer Service Rep to join our team. This role supports sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. The Wholesale Customer Service Rep works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Major Responsibilities

• Provide customer service and support to our internal and wholesale customers via telephone
• Provide customers with current product information, quotations and inventory to fulfill orders
• Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
• Perform data entry and administrative tasks accurately and in a timely manner
• Coordinate deliveries with shipping departments
• Assume additional responsibilities as requested

Requirements

Education/Experience:

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred

Skills & Knowledge

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi-tasking
• Detail-oriented
• Proven ability to work independently as well as part of a team

Benefits

• Health Insurance - including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.