Wholesale Customer Service Representative I

Sullivan Tire & Auto Service; Taunton (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Sullivan Tire & Auto Service in Taunton, MA is seeking a Wholesale Customer Service Representative to support internal and wholesale customers with order processing and product information. This in-person role collaborates with management to improve efficiency and profitability.

You will handle incoming calls, provide quotations, manage inventory, and coordinate deliveries while maintaining a high standard of service.

Qualifications

• Requires a high school diploma and two years of customer service experience.
• Experience in tire and automotive service industry is preferred.

Responsibilities

• Provide customer service and support to our internal and wholesale customers via telephone
• Provide customers with current product information, quotations and inventory to fulfill orders
• Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
• Performs data entry and administrative tasks accurately and in a timely manner
• Coordinates deliveries with shipping departments
• Assumes additional responsibilities as requested

Skills

Two years customer service experience

Excellent phone skills

Customer service attitude

MS Office (Excel/Word)

Inventory management database

Strong verbal communication

Conflict resolution

Multi-tasking

Detail-oriented

Teamwork

Automotive tire industry experience

Education

High School Diploma

Job description

Description

*This role is full time & in-person in Taunton, MA*

Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Representative to join our team in Taunton, MA. This role supports sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Major Responsibilities:

1. Provide customer service and support to our internal and wholesale customers via telephone
2. Provide customers with current product information, quotations and inventory to fulfill orders
3. Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
4. Performs data entry and administrative tasks accurately and in a timely manner
5. Coordinates deliveries with shipping departments
6. Assumes additional responsibilities as requested

Requirements

Education/Experience:

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred

Skills/Knowledge:

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi-tasks
• Detailed-oriented
• Proven ability to work independently as well as part of a team

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!