Wholesale Customer Service Representative I

Sullivan Tire Co.; Taunton (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life and Disability Insurance

Paid Holidays

Personal Time

Vacation Time

Discounted Services

ESOP

Flexible Spending

401(k) with Company Match

Job summary

Sullivan Tire, an employee-owned company, is seeking a Wholesale Customer Service Representative in Taunton, MA to support sales by handling customer service and order fulfillment for internal and wholesale customers. This role emphasizes accuracy, efficiency, and teamwork in a fast-paced environment.

You will work with management to improve efficiency, provide product information and quotations, process orders, and coordinate deliveries with shipping.

Qualifications

• Minimum of a high school diploma with two years of customer service experience.
• Experience in tire and automotive service industry preferred.

Responsibilities

• Provide customer service to internal and wholesale customers by phone.
• Provide quotes, product information, and inventory updates.
• Process orders for tires, parts, and service.
• Perform data entry and administrative tasks accurately.
• Coordinate deliveries with shipping department.
• Take on additional responsibilities as requested.

Skills

Phone skills

Customer service

Verbal communication

Conflict resolution

Multitasking

Detail oriented

Teamwork

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Inventory management database

Job description

Description

*This role is full time & in-person in Taunton, MA*

Sullivan Tire, an employee-owned company, is currently seeking a Wholesale Customer Service Representative to join our team in Taunton, MA. This role supports sales efforts by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Major Responsibilities:

1. Provide customer service and support to our internal and wholesale customers via telephone
2. Provide customers with current product information, quotations and inventory to fulfill orders
3. Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
4. Performs data entry and administrative tasks accurately and in a timely manner
5. Coordinates deliveries with shipping departments
6. Assumes additional responsibilities as requested

Requirements

Education/Experience:

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred

Skills/Knowledge:

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi-tasks
• Detailed-oriented
• Proven ability to work independently as well as part of a team

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!