Call Center Representative

CR&R Incorporated; Stanton (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

PTO

Job summary

CR&R Incorporated is seeking a Customer Service Representative to support high-volume call center operations in California. The role handles inbound calls, resolves issues, and processes service requests to maintain customer satisfaction and efficient daily operations.

The position offers hourly pay and a weekday schedule from 8:00 a.m. to 5:00 p.m., with potential overtime based on business needs. Benefits include medical, dental, vision, 401(k), PTO, and sick pay.

Qualifications

• Experience in customer service or call center.
• Strong communication and problem-solving skills.
• Ability to work in a structured, metric-driven environment.
• Reliable attendance and schedule adherence.
• Bilingual English / Spanish preferred.

Responsibilities

• Handle a high volume of inbound customer calls.
• Answer questions related to service, billing, and scheduling.
• Process payments, service changes, and work orders.
• Document customer interactions accurately.
• Work within established quality and productivity standards.

Skills

Customer service

Communication

Problem solving

Attendance

Bilingual English/Spanish

Job description

• Bilingual English / Spanish preferred

Be the calm in someone's day. High-Volume Work. Multi-tasking. A Critical Support Role.

Customer Service Representative - Call Center Operations

Hourly Rate: $21 per hour

This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.

Why This Role Matters

Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported.

What You'll Do

• Handle a high volume of inbound customer calls
• Answer questions related to service, billing, and scheduling
• Process payments, service changes, and work orders
• Document customer interactions accurately
• Work within established quality and productivity standards

What We're Looking For

• Customer service or call center experience
• Strong communication and problem-solving skills
• Ability to work in a structured, metric-driven environment
• Reliable attendance and schedule adherence
• Bilingual English / Spanish preferred

Pay & Schedule

• Hourly pay
• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Overtime may be required based on business needs

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid Time Off (PTO)
• Sick Pay

About Us

CR&R Incorporated is one of Southern California's leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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