Call Center Representative

bathplanet; Spokane Valley (WA); On-site; USD 19,000 - 25,000; Part time

Job summary

bathplanet is seeking a Part-Time Call Center Representative to join our remodeling team in Oakland, CA. This in-office role is ideal for someone with call center experience, a friendly voice, and the ability to manage multiple systems.

This role values patient communication and proactive problem-solving to deliver excellent homeowner service. You will handle a high volume of calls, schedule consultations, support the sales team, and maintain accurate records.

Qualifications

• Previous call center experience is required.
• Strong, clear phone presence with confident communication.
• Ability to navigate multiple computer systems.

Responsibilities

• Handle a high volume of outbound and inbound calls.
• Schedule consultations and support the sales team.
• Maintain accurate records in the system.
• Represent the company with professionalism and enthusiasm.

Skills

Call center experience

Phone presence

Listening skills

Fast-paced environment

Independence

Tools

CRM software

Job description

Join our team of Exceptional Customer Success Representatives!

We’re looking for an energetic, professional Call Center Representative to join our growing remodeling company!

If you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you.

Position: Part-Time Call Center Representative

Location: In-office – Oakland, CA (near Alameda, CA)

Schedule: The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.

What You’ll Do:

• Handle a high volume of both outbound and inbound calls
• Follow up with homeowners regarding remodeling inquiries
• Schedule consultations and support our sales team
• Maintain accurate records in our system
• Represent our company with professionalism and enthusiasm

Requirements:

• Previous call center experience (required)
• Strong, clear, confident phone presence
• Excellent listening skills
• Energetic personality with a friendly voice and positive attitude
• Comfortable in a fast-paced environment
• Computer literate and able to navigate multiple systems
• Self-motivated and able to work independently at times
• Patience and empathy
• A personality where your smile can be heard through the phone
• Reliable and punctual
• Reliable method of transportation is a must

This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.