Call Center Representative

Bath Planet; Berkeley (CA); On-site; USD 24,796 - 34,440; Part time

Job summary

Bath Planet in Oakland, CA is seeking a Part‑Time Call Center Representative to handle high volumes of inbound and outbound calls, schedule consultations, and support our sales team. The role is in‑office and includes day shifts, weekends, and weekday evenings with hours extending until 9:00 PM.

You should have previous call center experience, a clear phone presence, and excellent listening skills. We value an energetic personality, empathy, reliability, and the ability to work independently in

Qualifications

• Prior call center experience is required.
• Clear and confident phone communication skills.
• Excellent listening and comprehension abilities.
• Empathetic and friendly demeanor with a professional tone.
• Comfortable working in a fast-paced environment.
• Ability to navigate multiple computer systems smoothly.
• Dependable and punctual performance.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Follow up with homeowners regarding remodeling inquiries.
• Schedule consultations and support the sales team.
• Maintain accurate records in the system.
• Represent the company with professionalism and enthusiasm.

Skills

Call center experience

Phone presence

Listening skills

Empathy

Fast-paced environment

Multisystem navigation

Punctuality

Job description

Join our team of Exceptional Customer Success Representatives!

We’re looking for an energetic, professional Call Center Representative to join our growing remodeling company!

If you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you.

Position:

Part‑Time Call Center Representative

Location:

In‑office – Oakland, CA (near Alameda, CA)

Schedule:

The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.

What You’ll Do:

• Handle a high volume of both outbound and inbound calls
• Follow up with homeowners regarding remodeling inquiries
• Schedule consultations and support our sales team
• Maintain accurate records in our system
• Represent our company with professionalism and enthusiasm

Requirements:

• Previous call center experience (required)
• Strong, clear, confident phone presence
• Excellent listening skills
• Energetic personality with a friendly voice and positive attitude
• Comfortable in a fast-paced environment
• Computer literate and able to navigate multiple systems
• Self‑motivated and able to work independently at times
• Patience and empathy
• A personality where your smile can be heard through the phone
• Reliable and punctual
• Reliable method of transportation is a must

This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.