Call Center Representative

Bath Planet; Alameda (CA); On-site; USD 20,664 - 34,440; Part time

Job summary

Bath Planet is seeking an energetic Part-Time Call Center Representative to join our growing remodeling team. This in-office role is based in Oakland, CA near Alameda and features day shifts with weekend/evening hours.

You will handle high-volume calls, follow up with homeowners, schedule consultations, and support the sales team with a friendly, professional demeanor in a fast-paced environment.

Qualifications

• Previous call center experience is required.
• Clear, confident phone presence and active listening are essential.
• Ability to navigate multiple systems while staying organized.
• Energetic, friendly demeanor with a professional attitude.

Responsibilities

• Handle a high volume of both outbound and inbound calls.
• Follow up with homeowners regarding remodeling inquiries.
• Schedule consultations and support the sales team.
• Maintain accurate records in our system.
• Represent our company with professionalism and enthusiasm.

Skills

Call center experience

Phone presence

Listening skills

Computer literacy

Self-motivation

Patience

Empathy

Reliability

Reliable transportation

Job description

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you.

Position: Part-Time Call Center Representative

Location: In-office - Oakland, CA (near Alameda, CA)

Schedule:

The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.

What You'll Do:

• Handle a high volume of both outbound and inbound calls
• Follow up with homeowners regarding remodeling inquiries
• Schedule consultations and support our sales team
• Maintain accurate records in our system
• Represent our company with professionalism and enthusiasm

Requirements:

• Previous call center experience (required)
• Strong, clear, confident phone presence
• Excellent listening skills
• Energetic personality with a friendly voice and positive attitude
• Comfortable in a fast-paced environment
• Computer literate and able to navigate multiple systems
• Self-motivated and able to work independently at times
• Patience and empathy
• A personality where your smile can be heard through the phone
• Reliable and punctual
• Reliable method of transportation is a must

This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.