Customer Service Representative

MaineHealth Accountable Care Organization; Portland (ME); On-site; USD 26,000 - 30,000; Part time

Job summary

Maine Medical Center in Portland, ME is seeking a Customer Service Representative for a part-time, day-shift role. You will be the first point of contact for patients and visitors, providing information, answering questions, and guiding them with professionalism and care in a fast-paced healthcare setting.

The ideal candidate has a high school diploma or GED, about one year of healthcare experience, strong people skills, and a commitment to outstanding service.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: One year of experience in a healthcare setting preferred.
• Licenses/Certifications: N/A

Responsibilities

• Greet patients and visitors and provide information.
• Answer questions and assist with directions and navigation.
• Maintain a welcoming, professional environment for all interactions.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

Location: Portland, ME
Schedule: Part Time
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 90443
Date Posted: Sep 16, 2026

Req #: 90443
Maine Medical Center | Bramhall Campus, Portland

Part-Time Schedule: 5:00 AM-9:00 AM | Monday-Friday

Looking for a rewarding part-time opportunity that fits your schedule?

Join the team at Maine Medical Center as a Customer Service Representative and play a key role in creating exceptional patient experiences. As one of the first people patients and visitors encounter each day, you'll create a welcoming environment by providing information, answering questions, and ensuring every interaction is met with professionalism, compassion, and care.

This role is ideal for someone who enjoys:

• Connecting with people
• Solving problems
• and Making a positive impact in a fast-paced healthcare setting.

Your attention to detail and commitment to outstanding service will help patients feel supported from the moment they arrive.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: One year of experience in a healthcare setting preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $18.73to $21.92 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.