Call Center Representative

Express Employment Professionals - Cincinnati East; Reading (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative in Reading, PA, offering $17.00/hour. The role requires high school diploma or GED, with strong attendance and basic computer/ math skills.

Responsibilities include resolving customer issues, clear communication, and delivering high satisfaction across multiple channels. There is an Evaluation Hire with room for advancement.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Attendance is crucial in this role.
• Basic computer and keyboard skills.
• Basic math skills.

Responsibilities

• Resolve customer issues and requests in a prompt, courteous and professional manner
• Communicate clearly and concisely
• Achieve customer satisfaction on all customer inquiries across multiple communication channels
• Strive for first contact resolution

Skills

Customer service

Attendance

Communication

Basic computer skills

Basic math

Job description

Our Reading area client is seeking Call Center Representatives to join their team! Express is offering career opportunities for those qualified for and interested in this position! This is a direct hire opportunity!

Call Center Representative

Pay: $17.00/hour

Benefits: Medical, Dental, Vision and Life Insurance, and more

Shift: 1st Shift – 8-4:30 during training, 9:30 am to 6:00 pm after training

Location: Reading, PA

Responsibilities of the Call Center Representative:

• Resolve customer issues and requests in a prompt, courteous and professional manner
• Communicate clearly and concisely
• Achieve customer satisfaction on all customer inquiries across multiple communication channels
• Strive for first contact resolution

Qualifications of the Call Center Representative:

• Attendance is crucial in this role. You must be able to attend work during your scheduled shifts.
• High school diploma or GED required
• Customer service experience preferred
• Basic computer and keyboard skills
• Basic math skills

This is an Evaluation Hire opportunity with alocal companywho offers room for advancement if hired on. Benefits and bonus opportunities available!

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