Call Center Representative

Spherion Staffing, LLC; Allentown (Lehigh County); On-site; USD 21,000 - 26,000; Full time

Job summary

Spherion Staffing, LLC in Allentown, PA is seeking dedicated Call Center Representatives to be the first point of contact for customers, providing exceptional service and support in an in-office setting.

You will handle inquiries, document interactions in our system, and collaborate with the team to resolve issues; training and schedule are standard Mon-Fri, 8am-5:30pm, with 9am-4pm first two weeks.

This is a temp-to-perm opportunity with a focus on accuracy, professionalism, and empathy.

Qualifications

• 0–1 years of customer service experience.
• High school diploma or equivalent.
• Strong data entry with attention to detail.
• Excellent verbal English; bilingual a plus.
• Pass urine drug screen and criminal background check.

Responsibilities

• Answer incoming calls promptly for a Waste Management company.
• Provide accurate information regarding products and services.
• Document customer interactions in the in-house system.
• Use medical terminology when assisting customers in a medical office setting.
• Maintain professional phone etiquette during calls.
• Collaborate with team to resolve issues and improve service.
• Follow up with customers to ensure resolution.
• Stay updated on policies and product knowledge.

Skills

Data entry

English communication

Phone etiquette

Multitasking

Interpersonal skills

Education

High School

Tools

Computerized system

Job description

We are seeking a dedicated and experienced Call Center Representatives for a well known client of ours in Allentown, PA! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers! This is a temp-to-perm position in office. This is NOT a remote position. Schedule: Mon-Fri 8am-5:30pm (first two weeks of training will be 9am-4pm). Working hours: 8:30 AM - 5:00 PM. This job will start 09/08!

Responsibilities:

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns for a Waste Management company.
• Provide accurate information regarding products and services while maintaining a high level of customer satisfaction.
• Document customer interactions through data entry in our computerized system.
• Utilize medical terminology when assisting customers in a medical office setting.
• Maintain phone etiquette to ensure clear communication with customers.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Follow up with customers as needed to ensure resolution of their concerns.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills:

• Previous experience in customer service, particularly in a medical office environment, is highly desirable.
• Familiarity with medical terminology to assist customers effectively.

Education:

• High School

Experience:

• 0-1 years

Qualifications:

• Strong data entry skills with attention to detail.
• Excellent verbal communication abilities in English; bilingual or multilingual skills are a plus.
• Proficient phone etiquette to create a positive impression during calls.
• Ability to work well under pressure while managing multiple tasks efficiently.
• Strong interpersonal skills with the ability to empathize with customers and provide solutions.
• Must pass a urine drug screen + criminal background check

Getting started:

• Must complete 3 customer service skills tests via online testing
• Complete new hire paperwork
• 15 min video interview with Spherion representative to ensure a fit!

#IND456

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.