Customer Care Specialist — First-Contact Resolution

Express Employment Professionals - Cincinnati East; Reading (Berks County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative in Reading, PA, offering $17.00/hour. The role requires high school diploma or GED, with strong attendance and basic computer/ math skills.

Responsibilities include resolving customer issues, clear communication, and delivering high satisfaction across multiple channels. There is an Evaluation Hire with room for advancement.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Attendance is crucial in this role.
• Basic computer and keyboard skills.
• Basic math skills.

Responsibilities

• Resolve customer issues and requests in a prompt, courteous and professional manner
• Communicate clearly and concisely
• Achieve customer satisfaction on all customer inquiries across multiple communication channels
• Strive for first contact resolution

Skills

Customer service

Attendance

Communication

Basic computer skills

Basic math

Job description

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative in Reading, PA, offering $17.00/hour. The role requires high school diploma or GED, with strong attendance and basic computer/ math skills.

Responsibilities include resolving customer issues, clear communication, and delivering high satisfaction across multiple channels. There is an Evaluation Hire with room for advancement.