Call Center Representative

Essig Plumbing & Heating; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K Retirement Plan

Job summary

Essig Plumbing & Heating LLC is seeking experienced Call Center Representatives to join our team in Berks County. You will book service appointments and promote customer satisfaction while delivering warm, professional service.

We are a fast-growing HVAC service company with strong advancement opportunities, a family-friendly workplace, and benefits including health, dental, vision, life insurance, PTO and a 401(k) plan.

Qualifications

• Develop a proven track record in customer service.
• IT competency; good typist and proficient with phone systems.
• Experience with CRM software.
• Ability to build trust and demonstrate empathy.
• Detailed oriented with strong organizational and communication skills.
• Team oriented: teachable; earned respect.
• Believes in, promotes, and lives out the company’s visions and values.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Plant the seed for the Essig Service Partner Plan.
• Responsible to meet the needs of the 3-Day Call Board.

Skills

Customer service

Empathy

Communication skills

Teamwork

Values alignment

Organizational skills

Tools

CRM software

Phone systems

Job description

Health, Dental, and Vision Insurance

Paid Time Off

401K Retirement Plan

Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team.

Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!

Why Work for Essig:

• Paid Time Off!
• Health, Dental, Vision and Life Insurance
• Managers work with your schedule – We are a Family Sensitive workplace and believe in balance
• Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.

Qualifications

• Develop a proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Experience with CRM software
• Ability to build trust and demonstrate empathy
• Detailed oriented with strong organizational and communication skills
• Team oriented: teachable; earned respect
• Believes in, promotes, and lives out the company’s visions and values

Job Duties

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Plant the seed for the Essig Service Partner Plan
• Responsible to meet the needs of the 3-Day Call Board