Call Center Agent - Business Operations of Education and Compliance

SunSoft Online; Phoenix (AZ); Remote; Full time

Job summary

A leading company is seeking a Call Center Agent for Business Operations. This remote position requires handling inbound calls related to tax compliance, educating taxpayers, and documenting interactions. Candidates must have call center experience and strong communication skills. The role requires local residency near Phoenix or Tucson for in-person orientation and equipment pickup. A high school diploma is required, and familiarity with Microsoft tools is preferred.

Qualifications

• Minimum 1 year recent call center experience.
• Must pass background check and fingerprinting.

Responsibilities

• Handle inbound calls related to tax compliance.
• Educate taxpayers about online tools and policies.
• Document call interactions across multiple systems.

Skills

Communication

Multitasking

Problem Solving

Basic Math

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Google Workspace

Job description

Job Posting : Call Center Agent – Business Operations.

Location : Remote (Must reside within 1 hour of Phoenix or Tucson, AZ)

Department : Business Operations -Education and Compliance

Job ID : 5258

Start Date : May 27, 2025

Hourly Rate : $20 / hr on W2

Closing Date : May 7, 2025 at 3 : 00 PM (MST)

Position Overview

This is a remote call center position supporting the Business Operations. Agents will handle inbound calls related to individual and business tax compliance , answer questions, and help taxpayers navigate the system. You must be local to Arizona , able to transport equipment from the office, and attend in-person orientation on Day 1.

Key Responsibilities

Answer high-volume inbound calls professionally.

Resolve Tier 1 issues and review taxpayer accounts.

Educate taxpayers about online tools and current tax policies.

Update and verify customer information.

Document call interactions across multiple systems.

Meet performance expectations and participate in team activities.

Required Qualifications

Experience : Minimum 1 year recent call center experience (not switchboard / dispatch).

Skills :

Strong multitasking and communication abilities.

Familiarity with Microsoft Word, Excel, and Google Workspace.

Basic math skills (add, subtract, multiply, divide).

Organized, goal-oriented, and problem-solving mindset.

Education : High school diploma or equivalent.

Other :

Must pass background check, fingerprinting, and tax compliance review.

Must have reliable hardwired internet connection.

Available for full-time work and attend mandatory 3-week training (8 : 30 AM – 5 PM).

Preferred Qualifications

Spanish-speaking

Experience in finance / banking or process improvement

Associate degree or higher

100% remote work, but must live locally (Phoenix / Tucson area).

Equipment pickup and first-day orientation are in person.

Interviews will be conducted remotely.

Short work history or unrelated call center roles (e.g., transfers only) may disqualify you.

Requirements Minimum Requirements

1+ year recent call center experience (not switchboard / transfer -only).

High school diploma or equivalent .

Strong communication, multitasking, and basic math skills .

Basic knowledge of MS Word, Excel, Google Workspace .

Must live within 1 hour of Phoenix or Tucson , attend Day 1 in person .

Hardwired internet and ability to transport equipment .

Must pass background check, fingerprinting, and tax review .