Call Center Representative

Dutuc; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This role aims to deliver excellent service, resolve routine concerns, and contribute to customer satisfaction.

The ideal candidate enjoys helping people, possesses strong communication skills, and is comfortable working in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal communication and active listening skills are essential.
• Friendly, patient, and professional demeanor with a customer-focused attitude.
• Comfortable communicating with customers by phone and strong problem-solving abilities.
• Excellent organizational and multitasking skills are important.
• Reliable, adaptable, and motivated to learn.

Responsibilities

• Respond to questions regarding products, services, and company offerings.
• Provide accurate and helpful information based on customer inquiries.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Maintain organized records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service mindset

Phone communication

Problem solving

Organization

Multitasking

Reliability

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support throughout each interaction. This role is ideal for individuals with strong communication skills who enjoy helping people, solving routine concerns, and developing valuable customer service and professional experience.

Responsibilities

• Respond to questions regarding products, services, and company offerings.
• Provide accurate and helpful information based on customer inquiries.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Maintain organized records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to achieve customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching