Customer Service Assistant

Dutuc; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a friendly Customer Service Assistant to support customers and provide professional assistance through the entire experience. You will answer questions, recommend products, and help maintain a welcoming atmosphere for all clients.

The role emphasizes strong communication, quick learning, and a positive, customer-focused mindset, with ongoing training to develop skills and advance within the team.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Willingness to learn and participate in training.
• Comfortable interacting with customers in person.

Responsibilities

• Answer questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Assist with routine customer questions and requests.
• Support customer follow-ups and service activities.
• Build positive relationships with customers and prospective clients.
• Support customer satisfaction and retention initiatives.
• Assist with promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to meet customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Customer-focused

Listening skills

Problem solving

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, developing communication skills, and contributing to a positive and welcoming team environment.

Responsibilities

• Answer questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Assist with routine customer questions and requests.
• Support customer follow-ups and service activities.
• Build positive relationships with customers and prospective clients.
• Support customer satisfaction and retention initiatives.
• Assist with promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to meet customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and professional.
• Previous customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching