Call Center Agent

Dutuc; Boston (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a Call Center Agent to assist customers by phone, provide product and service information, and support customer engagement initiatives. This role suits individuals with strong communication skills who enjoy helping people and solving problems.

Join Dutuc to gain hands-on customer service experience, participate in ongoing training, and contribute to a supportive team environment that values growth and professional development.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Provide accurate information about products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer focus

Phone communication

Problem solving

Organizational skills

Adaptability

Education

High school diploma or equivalent

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a motivated Call Center Agent to assist customers by phone, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people, solving problems, and developing valuable customer service and professional experience.

Responsibilities

• Provide accurate information about products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands‑on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching