Call Center Representative

RADcube; Indianapolis (IN); Remote; Full time

Job summary

An established industry player is seeking a Call Center Representative to join their dynamic team. In this role, you will deliver scripted surveys over the phone, engaging with the public while ensuring accurate data collection. The position offers flexible scheduling with opportunities for overtime, making it ideal for those who thrive in a supportive environment. With comprehensive training provided, you'll enhance your skills alongside a motivated team. If you're looking for a rewarding opportunity that values your contributions and offers growth, this position could be the perfect fit for you.

Benefits

Flexible schedule

Remote work

Training and development

Supportive team environment

Qualifications

• High school diploma or GED required with a preference for customer service experience.
• Must possess strong communication and data entry skills.

Responsibilities

• Deliver scripted surveys over the phone and record responses accurately.
• Engage positively with the public while remaining neutral.

Skills

Active listening

Communication skills

Data entry

Customer service experience

Interpersonal skills

Flexibility

Basic computer skills

Education

High school diploma/GED

Tools

Computer with Windows 10

USB Headset

Internet access

MS Office

Job description

Call Center Representative

Type: Contract | Location: Indianapolis, Indiana

Pay Rate: Up to $14/Hr. = The position starts at $14, after 1-month = $14.50, after 3-months = $15

Weekday Shifts: 12 pm – 9 pm
• All shifts must be a minimum of 3 hours.

Weekend Shift:
Sat 12 pm – 7 pm,
Sun 12 pm - 9 pm
• Can work only 4 hours on the weekend.

Job Description:
• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.
• During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.
• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experiences.

Required Qualifications:
• High school diploma/GED
• Must be able to sit for long periods of time.

Preferred Skills/Experience:
• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.

Professional Skills:
• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Equipment Requirements:
• Internet access (Fiber, Cable, or DSL) with minimum speeds of 25 MB Download.
• Personal computer with Windows 10 or higher with at least 8 GB of RAM and current anti-malware and anti-virus software installed. (NOT a Chromebook or a tablet device)
• Square view external Computer Monitor.
• USB Headset.
• Quiet, private room or closed-door space in your home for a confidential environment.

Schedule:
• 4 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability.

Experience:
• Customer support: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:
• Bilingual (Preferred)

Work Location: Remote
• Good knowledge of MS Office and data entry.