Customer Support Advocate

Hurco Companies, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Part-time flexibility

Job summary

Hurco Companies, Inc. is seeking a Customer Support Advocate to join our Indianapolis team in a part-time, onsite role. You will assist distributors and customers with questions, troubleshoot issues, and provide product support across phone, email, and chat channels.

The ideal candidate is friendly, professional, and able to prioritize multiple requests while working independently. Fluency in English and strong communication skills are essential, with prior customer service experience considered

Qualifications

• Part-time, onsite position located in Indianapolis, Indiana.
• Fluent in English, including speaking, reading, and writing.
• Strong verbal and written communication skills.
• Positive, professional attitude with a genuine desire to help customers.
• Strong problem-solving and organizational skills.
• Ability to work independently and manage multiple customer requests.
• Comfortable learning new products, systems, and processes.
• Previous customer service or support experience is a plus, but not required.

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Skills

Fluent English

Communication skills

Problem-solving

Multitasking

Independent worker

Learning new systems

Customer service experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Advocate

Indianapolis, IN, US

3 days ago Requisition ID: 1430

We are looking for a Customer Support Advocate to join our team in Indianapolis. In this part-time, onsite role, you will play an important role in providing a positive customer experience by assisting distributors and customers with questions, troubleshooting, and product support.

The ideal candidate is friendly, professional, dependable, and enjoys helping people. You should be comfortable communicating with customers by phone, email, and other communication channels, while also being able to work independently and prioritize multiple requests.

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Qualifications

We are looking for a highly motivated individual with a customer-first mindset who enjoys problem-solving and helping others.

• Part-time, onsite position located inIndianapolis, Indiana
• Fluent in English, including speaking, reading, and writing
• Strong verbal and written communication skills
• Positive, professional attitude with a genuine desire to help customers
• Strong problem-solving and organizational skills
• Ability to work independently and manage multiple customer requests
• Comfortable learning new products, systems, and processes
• Previous customer service or support experience is a plus, but not required

What We Offer

• Part-time flexibility – We can work with your available hours
• Competitive pay starting at $22 per hour
• Opportunity to gain experience in customer service, technical support, and the manufacturing industry