Call Center Representative

Opus Inspection Technologies Inc; Hampton (GA); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote after training

Job summary

Opus Inspection Technologies Inc. in Georgia seeks a courteous customer service professional to provide telephone information about the Georgia Motor Vehicle Emissions Inspection Program and to assist with inspection station and field personnel.

You will handle calls, log interactions, resolve issues, and escalate when needed to ensure motorists receive accurate guidance. The role requires a high school diploma and at least one year in a customer service or call center environment, with strong

Qualifications

• Excellent interpersonal and communication skills for professional interactions with motorists, co-workers, and state agencies.
• Dependable, reliable, punctual and self-motivated in a call-center environment.

Responsibilities

• Professionally respond to telephone inquiries from motorists regarding program rules, procedures, test results, and station locations.
• Enter each call into the tracking system and resolve issues, escalated when necessary.
• Interact with inspection station personnel by phone with technical and procedural questions.
• Open and dispatch service calls for equipment issues not resolvable by phone or chat.
• Support quality initiatives and participate in the company's Quality Management System.

Skills

Communication skills

Dependable & punctual

Education

High School Diploma

Job description

Pay: $15.50/hr ($16.50 if bilingual in Spanish); health, dental, vision insurance offered

Training Location: 445 Atlanta S Parkway Suite 150, Atlanta

Schedule: Monday – Friday 8a-5p. (Remote after 2 weeks of in-office training)

POSITION PURPOSE:

The candidate will provide telephone support for motorists seeking information regarding the Georgia Motor Vehicle Emissions Inspection Program as well as provide troubleshooting and administrative support for inspection station, repair industry and Georgia Clean Air Force personnel.

DUTIES AND RESPONSIBILITIES:

• Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations. This includes:
• Entering each call received into tracking system.
• Resolving issues, independently and effectively.
• Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
• Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
• Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
• Generate consumable/heavy wear orders when requested by inspection stations.
• Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
• Other duties as needed to ensure the smooth operation of the program as assigned by management.

Requirements

Knowledge and Skills:

• Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
• Dependable, reliable, punctual and self-motivated.

Education and Work Experience:

• High School Diploma or equivalent.
• One year of working in a Customer Service or Call Center environment.
• Experience in successful conflict resolution preferred.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.

$15.50 - $16.50

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service