Call Center Representative

Insight Global; Goodlettsville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Insight Global in Goodlettsville, TN is seeking Call Center Representatives to support our HR Shared Services team. You will handle a high volume of calls and inquiries related to HR policies, benefits, leave administration, and employment center questions.

Responsibilities include evaluating employee requests, determining resolutions or escalation, communicating outcomes, and preparing the necessary paperwork and documentation.

Qualifications

• 2–3 years of experience in a high-volume call center.
• High school diploma required.
• Strong phone presence and multitasking abilities.
• Payroll or HRIS system experience.
• Familiarity with HR metrics/tools can be an asset.

Responsibilities

• Handle incoming calls and assist with HR policy inquiries (benefits, leave administration, employment center questions).
• Evaluate and analyze employee requests, interpret the situation, and determine resolutions or escalation.
• Communicate resolutions/escalations to customers clearly.
• Prepare documentation and process necessary paperwork.

Skills

Call center experience

HRIS systems

Payroll knowledge

Oracle

Workday

Lawson

Soft skills

Strong phone presence

Education

High school Diploma

Tools

Oracle

Workday

Lawson

Job description

Job Description

One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalation as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.

Skills and Requirements

• 2-3 years of experience in a call center setting (high volume)
• Highschool Diploma
• Soft Skills: reliability, adaptability, professionalism, communication, multitasking, and strong phone presence
• Human Capital Metrics (Oracle, Workday, Lawson)
• Payroll or HRIS system experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].