Benefits Specialist

Creative Financial Staffing, LLC; Nashville (TN); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Benefits Specialist to support employee benefits administration, leave management, compliance programs, and related HR initiatives across multiple organizations. The role emphasizes accurate, compliant administration and high-level customer service while supporting various HR processes.

Responsibilities include enrollment guidance, FMLA/ADA/COBRA compliance, and coordinating with carriers and vendors.

Qualifications

• 1–3 years of experience in benefits or HR-related roles.
• Knowledge of FMLA, ADA, COBRA, workers’ comp and unemployment claims.
• Experience with HRIS/ payroll platforms such as ADP or Employee Navigator.
• Excellent customer service and communication skills.

Responsibilities

• Serve as primary contact for benefits, leave administration, and inquiries.
• Administer and support FMLA, disability, return-to-work, and unemployment claims while ensuring compliance.
• Maintain benefits records, payroll deductions, OSHA documentation, and claims tracking.
• Coordinate with employees, managers, insurers, adjusters, and third-party admins to resolve issues.
• Conduct benefits communications, enrollment meetings, and training sessions.
• Support employee recognition, tuition reimbursement, and other HR initiatives across multiple plans.
• Ensure confidentiality of employee information and compliance with policies and laws.

Skills

Benefits administration

Leave administration

HR knowledge

Customer service

Communication

Attention to detail

Training

Problem solving

Education

Associate’s or Bachelor’s degree in HR/Business Administration

Tools

ADP

Employee Navigator

HRIS

Job description

Benefits Specialist

Location: Goodlettsville, TN 37072 / Hybrid
Salary Range: $55,000 – $65,000
Industry: Human Resources & Professional Services

About the Opportunity – Benefits Specialist

Our client is seeking a Benefits Specialist to support employee benefits administration, leave management, compliance programs, and employee support initiatives across multiple organizations. This role serves as a key resource for employees, ensuring benefit programs are administered accurately, compliantly, and with exceptional customer service while supporting a variety of HR-related programs and processes.

Why Work Here?

• Join a growing organization that values employee development, continuous learning, and professional growth.
• Make a meaningful impact by helping employees navigate benefits, leave programs, and workplace support resources.
• Work in a collaborative environment focused on service excellence, innovation, and operational effectiveness.
• Gain exposure to a broad range of HR functions including benefits, leave administration, workers’ compensation, unemployment, and compliance programs.

Key Responsibilities

• Serve as the primary point of contact for employee benefits, leave administration, and related inquiries, provide guidance on enrollment, qualifying life events, COBRA, and benefit plan participation.
• Administer and support FMLA, ADA accommodations, short- and long-term disability, return-to-work programs, workers’ compensation claims, and unemployment claims while ensuring compliance with applicable regulations.
• Maintain benefits administration records, payroll deductions, OSHA documentation, claims tracking, and other compliance-related reporting requirements.
• Coordinate with employees, managers, insurance carriers, adjusters, and third-party administrators to resolve benefit and leave issues.
• Conduct employee benefits communications, enrollment meetings, training sessions, and educational presentations to ensure employees understand available programs and resources.
• Support employee recognition, tuition reimbursement, and other HR initiatives while delivering individualized support across multiple companies and benefit plans.
• Ensure confidentiality of employee information and maintain compliance with all company policies and employment laws.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of 1-3 years of experience in benefits administration, leave administration, human resources, or a related field.
• Strong knowledge of employee benefits, FMLA, ADA, COBRA, workers’ compensation, unemployment claims, OSHA recordkeeping, and applicable employment laws.
• Experience with HRIS, payroll, and benefits administration platforms such as ADP, Employee Navigator, or similar systems preferred.
• Excellent customer service, communication, presentation, and employee training skills.
• Ability to explain complex or sensitive benefits and leave information clearly, professionally, and with empathy.
• Strong organizational, analytical, problem-solving, and multitasking abilities with exceptional attention to detail and sound judgment.
• Professional HR or benefits certification preferred.

#INOCT2026

EB-3415455134