Benefits Specialist

CFS; Nashville (TN); Hybrid; USD 55,000 - 65,000; Full time

Job summary

CFS in Goodlettsville, TN is seeking a Benefits Specialist to administer employee benefits, handle leave management, and ensure regulatory compliance across multiple organizations.

You will deliver exceptional service, coordinate with HRIS and payroll systems such as ADP and Employee Navigator, and support benefits communications and enrollment. Hybrid role focusing on accuracy, confidentiality, and customer support within a growing HR services environment.

Qualifications

• Minimum 1–3 years of experience in benefits administration or HR
• Experience with FMLA, COBRA, ADA and unemployment claims is a plus
• Familiarity with HRIS, payroll and benefits platforms such as ADP or Employee Navigator is preferred

Responsibilities

• Serve as primary point of contact for employee benefits and related inquiries
• Administer and support leave programs including FMLA and ADA accommodations
• Maintain benefits records, payroll deductions, OSHA documentation and claims tracking
• Coordinate with carriers, managers and third-party administrators to resolve issues
• Deliver benefits communications, enrollment meetings and training sessions
• Support other HR initiatives including tuition reimbursement and employee recognition

Skills

Customer service

Communication

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree in HR/Business

Tools

ADP

Employee Navigator

Job description

Location: Goodlettsville, TN 37072 / Hybrid

Salary Range : $55,000 - $65,000

Industry: Human Resources & Professional Services

Our client is seeking a Benefits Specialist to support employee benefits administration, leave management, compliance programs, and employee support initiatives across multiple organizations. This role serves as a key resource for employees, ensuring benefit programs are administered accurately, compliantly, and with exceptional customer service while supporting a variety of HR-related programs and processes.

Why Work Here?

• Join a growing organization that values employee development, continuous learning, and professional growth.
• Make a meaningful impact by helping employees navigate benefits, leave programs, and workplace support resources.
• Work in a collaborative environment focused on service excellence, innovation, and operational effectiveness.
• Gain exposure to a broad range of HR functions including benefits, leave administration, workers' compensation, unemployment, and compliance programs.

Key Responsibilities

• Serve as the primary point of contact for employee benefits, leave administration, and related inquiries, provide guidance on enrollment, qualifying life events, COBRA, and benefit plan participation.
• Administer and support FMLA, ADA accommodations, short- and long-term disability, return-to-work programs, workers' compensation claims, and unemployment claims while ensuring compliance with applicable regulations.
• Maintain benefits administration records, payroll deductions, OSHA documentation, claims tracking, and other compliance-related reporting requirements.
• Coordinate with employees, managers, insurance carriers, adjusters, and third-party administrators to resolve benefit and leave issues.
• Conduct employee benefits communications, enrollment meetings, training sessions, and educational presentations to ensure employees understand available programs and resources.
• Support employee recognition, tuition reimbursement, and other HR initiatives while delivering individualized support across multiple companies and benefit plans.
• Ensure confidentiality of employee information and maintain compliance with all company policies and employment laws.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of 1-3 years of experience in benefits administration, leave administration, human resources, or a related field.
• Strong knowledge of employee benefits, FMLA, ADA, COBRA, workers' compensation, unemployment claims, OSHA recordkeeping, and applicable employment laws.
• Experience with HRIS, payroll, and benefits administration platforms such as ADP, Employee Navigator, or similar systems preferred.
• Excellent customer service, communication, presentation, and employee training skills.
• Ability to explain complex or sensitive benefits and leave information clearly, professionally, and with empathy.
• Strong organizational, analytical, problem-solving, and multitasking abilities with exceptional attention to detail and sound judgment.
• Professional HR or benefits certification preferred.

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