Call Center Representative

CPa Medical Billing LLC; East Haven (CT); On-site; USD 23,000 - 29,000; Full time

Job summary

CPa Medical Billing LLC is seeking a Call Center Representative to join our East Haven, CT team. You will handle inbound and outbound calls regarding patient accounts, billing inquiries, and provider support, delivering accurate information with empathy.

Ideal candidates have at least 1 year in a medical call center, are proficient with EHR systems like eCW or Epic, and excel at multitasking in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience in a medical call center.
• Proficiency with electronic health record systems such as eCW or Epic.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time in a fast-paced environment.
• Knowledge of medical billing, coding, and insurance processes.
• Excellent problem-solving and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Problem solving

Teamwork

Independent work

Tools

eCW (eClinicalWorks)

Epic

Job description

We’re looking for a Call Center Representative to join our dynamic Call Center Team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization!

Key Responsibilities:

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications:

• Minimum of 1 year of experience in a medical call center environment
• Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of medical billing, coding, and insurance processes
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Candidates must be available to work onsite in our East Haven, CT office Monday - Friday.
• US based candidates eligible for employment without sponsorship.