Call Center Representative

GeBBS Healthcare Solutions, Inc.; East Haven (CT); On-site; USD 32,000 - 48,000; Full time

Job summary

GeBBS Healthcare Solutions, Inc. seeks a Call Center Representative to join our East Haven, CT team. You will handle medical billing inquiries, assist with claims, and document interactions in EHR systems while delivering empathetic, professional support.

The ideal candidate has at least 1 year in a medical call center, strong communication skills, and knowledge of medical billing processes. This on-site role offers growth within a collaborative healthcare tech environment.

Qualifications

• 1 year in medical call center environment.
• Proficient with EHR systems (eCW/Epic).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Knowledge of medical billing, insurance processes.
• Excellent problem-solving and attention to detail.
• Team-oriented with ability to work independently.

Responsibilities

• Handle inbound and outbound calls related to medical billing inquiries and provider support.
• Assist healthcare providers and patients with billing issues, claims, and payment processing.
• Document interactions accurately in the electronic health record (EHR) systems.
• Collaborate with team members to resolve complex billing and account issues efficiently.
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards.
• Ensure high levels of customer satisfaction through professional and empathetic communication.

Skills

Medical call center experience

EHR systems (eCW, Epic)

Communication skills

Multitasking

Medical billing knowledge

Attention to detail

Team collaboration

Tools

EHR navigation

Job description

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.

At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.

We're looking for a Call Center Representative to join our dynamic Call Center Team. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization!

Key Responsibilities:

• Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support
• Assist healthcare providers and patients with billing issues, insurance claims, and payment processing
• Document all interactions accurately in the electronic health record (EHR) systems
• Collaborate with team members to resolve complex billing and account issues efficiently
• Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards
• Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications:

• Minimum of 1 year of experience in a medical call center environment
• Proficiency with electronic health record systems such as eCW (eClinicalWorks) or Epic
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of medical billing, coding, and insurance processes
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Candidates must be available to work onsite in our East Haven, CT office Monday - Friday.
• US based candidates eligible for employment without sponsorship.