Call Center Representative

US Heart & Vascular; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday-Friday schedule

Job summary

US Heart and Vascular is seeking a Call Center Specialist to join HeartPlace clinics in the DFW area. You will handle incoming calls, schedule appointments, verify insurance, and assist patients with billing and demographic information.

The role requires strong customer service experience, familiarity with EMR systems, and healthcare knowledge, ideally in cardiology. Monday–Friday schedule with comprehensive benefits is offered.

Qualifications

• Working knowledge of EMR systems preferred.
• A High School diploma or GED from an Accredited Institution.
• Minimum 3 years of experience in customer service.
• Cardiology practice experience preferred.

Responsibilities

• Answers phone calls expediently and refer inquiries to appropriate parties.
• Schedules and confirms patient appointments over the phone.
• Explains health center procedures to patients.
• Verifies medical insurance coverage and eligibility and expires on any insurance that is not active.
• Informs patients with account balances and correct billing amounts.
• Notifies patients with insurance co-pays.
• Verifies patient demographic information.
• Ensures accuracy of information in telephone messages and deciphers correct amount to charge a self-pay or sliding fee schedule for patients.
• Provides referral status information to patients.
• Follows processes and policies for the organization.
• Fosters the goals of team building within the clinic/center staff.
• Manages quality improvement and safety initiatives.
• Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions.
• Reports to work as scheduled, ready to perform duties, and promptly notify their supervisor of any attendance issues.
• Adapts to changing priorities, processes, and business needs.
• Performs other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Education

High School/GED

Tools

EMR systems

Job description

US Heart and Vascular is in need of a Call Center Specialist to join our team at the HeartPlace clinics in the DFW area.Responsibilities:• Answers phone calls expediently and refer inquiries to the appropriate parties as needed.• Schedules and confirms patient appointments over the phone.• Explains health center procedures to patients.• Verifies medical insurance coverage and eligibility and expires on any insurance that is not active.• Informs patients with account balances and correct billing amounts.• Notifies patients with insurance co-pays.• Verifies patient demographic information.• Ensures accuracy of the information in telephone messages and deciphers the correct amount to charge a self-pay or sliding fee schedule for patients.• Provides referral status information to patients.• Follows processes and policies for the organization.• Fosters the goals of team building within the clinic/center staff.• Manages quality improvement and safety initiatives.• Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.• When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.• Demonstrates integrity, professionalism, and respect in all interactions.• Reports to work as scheduled, ready to perform duties, and promptly notify their supervisor of any attendance issues.• Adapts to changing priorities, processes, and business needs.• Performs other duties as assigned.Requirements:• Working knowledge of EMR systems preferred.• A High School diploma or GED from an Accredited Institution.• Minimum 3 years of experience in customer service.• Current valid state driver's license and required minimum auto insurance coverage.• Cardiology practice experience preferred.Why Choose Us?Comprehensive benefits packageMonday-Friday scheduleAbout Dallas/Fort Worth, TX:Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home.