Call Center Representative

LHH

California (MO)

Remote

USD 23,866 - 33,992

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Paid Sick Leave

Holiday pay

Job summary

A leading financial services provider is seeking a Call Center Representative to provide customer support and resolve inquiries. Candidates should have experience in the banking industry, strong communication skills, and a high school diploma. The role is remote, offering a pay rate of $21 per hour and opportunities for growth within the company. Benefits include medical, dental, vision, and a 401K plan.

Qualifications

Previous experience in a call center environment within banking or financial institution required.
Familiarity with banking products, services, and terminology is necessary.

Responsibilities

Handle inbound and outbound customer calls professionally.
Assist customers with account inquiries and transaction issues.
Resolve complaints and escalate complex issues.
Maintain accurate records of customer interactions.
Adhere to compliance and regulatory standards.

Skills

Strong communication skills

Active listening

Multitasking

Problem-solving

Conflict-resolution abilities

Education

High school diploma or equivalent

Certifications in finance or customer service

Tools

CRM systems

Call center software

Job description

6 days ago Be among the first 25 applicants

Call Center Representative – Banking/Financial Services

Location: California- Remote

Pay Rate: $21

About the Role:

We are seeking a customer-focused and detail-oriented Call Center Representative with prior experience in the banking or financial services industry. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a seamless experience across various banking products and services.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner.
Assist customers with account inquiries, transaction issues, loan applications, and general banking questions.
Resolve complaints and escalate complex issues to appropriate departments.
Maintain accurate records of customer interactions and transactions.
Adhere to compliance and regulatory standards in all communications.
Meet performance metrics including call quality, response time, and customer satisfaction.

Qualifications:

Previous experience in a call center environment within a banking or financial institution is required.
Strong communication and active listening skills.
Familiarity with banking products, services, and terminology.
Ability to multitask and navigate multiple systems simultaneously.
High school diploma or equivalent; additional certifications in finance or customer service are a plus.

Preferred Skills:

Bilingual proficiency (English + [Insert Language]) is a plus.
Experience with CRM systems and call center software.
Strong problem-solving and conflict-resolution abilities.

Why Join Us:

Opportunities for growth and advancement.
Supportive team environment with ongoing training.
Make a meaningful impact by helping customers manage their financial lives.

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Seniority level