Employee Benefits Call Center Representative - Remote - Southern California

Insurance Relief

Los Angeles (CA)

Remote

USD 46,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) matching

Paid time off

Paid holidays

Job summary

Insurance Relief is hiring an Employee Benefits Call Center Representative for a remote role serving Southern California. You will handle member inquiries about benefit plans, provide guidance, and maintain accurate documentation while supporting a high-volume environment.

The role requires 1–2+ years in call centers, knowledge of health insurance, and a Life & Health license. Bilingual in Spanish is a plus; typical hours are Monday–Friday with full benefits, including medical, dental, vision,

Qualifications

1–2+ years of experience in a high-volume call center environment.
Knowledge of dental/vision/life/disability insurance is a plus.
Active Life & Health insurance license.
MS Office proficiency.
Bilingual in Spanish is a plus.

Responsibilities

Foster a collaborative environment within a dynamic team to achieve shared objectives.
Proactively manage a high volume of inbound inquiries, providing guidance on established dental, vision, life, and disability insurance plans.
Efficiently manage documentation processes and respond to email inquiries, ensuring adherence to company protocols and contributing to efficient operations and client satisfaction.

Skills

Call center experience

Dental/vision/life/disability ins.

Life & Health license

MS Office

Spanish (bonus)

Tools

MS Office

Job description

Employee Benefits Call Center Representative - Remote - Southern California

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This range is provided by Insurance Relief. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $24.00/hr

Employee Benefits Call Center Representative - Remote - Westlake Village, CA

The Company:

Become a key player in our thriving, expanding insurance brokerage as a Call Center Representative! We're seeking someone with a genuine passion for customer service, ready to deliver truly exceptional experiences. In this pivotal role, you'll proactively connect with members, assisting them with their benefit plans.

What’s in it for you:

Hourly compensation $22.00 - $24.00 depending on experience
Monday - Friday, 8:30 am-5:30 pm
Full suite of benefits including medical, dental, vision, and disability insurance
401(k) matching
Paid time off and paid company holidays

Key Qualifications:

1-2+ years of experience in a high-volume call center environment
Knowledge of dental/vision/life/disability insurance is a plus
Active Life & Health insurance license
MS Office
Bilingual in Spanish is a plus!

Core Responsibilities:

Foster a collaborative environment within a dynamic team to achieve shared objectives
Proactively manage a high volume of inbound inquiries, providing expert guidance on established dental, vision, life, and disability insurance plans
Efficiently manage documentation processes and respond to email inquiries, ensuring strict adherence to company protocols and contributing to streamlined operations and enhanced client satisfaction

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Why Insurance Relief?

As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief works with brokers, carriers, and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities.

Seniority level