Call Center Representative

Synovation Medical Group; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Synovation Medical Group is seeking a Call Center Representative to manage incoming calls, assist patients, and provide accurate information about services offered by the clinic. You will document interactions in the CRM and support a positive patient experience.

The ideal candidate demonstrates superior customer service, timeliness, and attention to detail, including insurance verification. Bilingual Spanish is required to serve diverse patients effectively.

Qualifications

• Superior customer service
• Greet and address patient's inquiries professionally
• Ensure patient information is correct
• Provide information about available services provided by clinic
• Dependable: Must be able to be on time and as scheduled
• Verification of Insurance for accuracy
• Bilingual (Spanish)

Responsibilities

• Provide timely and accurate customer support
• Handle incoming calls professionally and courteously
• Document and track customer interactions using CRM software

Skills

Customer service

Phone support

Communication

Bilingual Spanish

Tools

CRM software

Job description

Job Description

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This role requires effective communication skills and proficiency in using customer relationship management (CRM) systems.

Responsibilities

• Provide timely and accurate customer support
• Handle incoming calls professionally and courteously
• Document and track customer interactions using CRM software

Requirements/Qualifications:

• Superior Customer service- phone support
• Greet and address patient's inquiries professionally
• Ensure patient information is correct
• Provide information about available services provided by clinic
• Dependable: Must be able to be on time and as scheduled
• Verification of Insurance for accuracy
• Bilingual (Spanish)

Company Description

Synovation Medical Group aims to restore function and richness to patients’ lives, giving them control over their pain and reducing their reliance on medications through collaborative, multidisciplinary pain management programs that are unavailable elsewhere. Synovation Medical Group strives to be a leader in pain management by starting with the premise that treatments must be innovative, ethical, and efficient.

Synovation Medical Group aims to restore function and richness to patients’ lives, giving them control over their pain and reducing their reliance on medications through collaborative, multidisciplinary pain management programs that are unavailable elsewhere. Synovation Medical Group strives to be a leader in pain management by starting with the premise that treatments must be innovative, ethical, and efficient.