Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Life Sciences and Healthcare seeks a remote customer support representative for a contract role. The ideal candidate will provide initial support for customer requests and resolve user issues while documenting details. Required qualifications include a High School Diploma, pharmacy technician experience, and HIPAA certification. The supportive environment encourages teamwork and inclusiveness, making it a perfect opportunity to positively impact patient access to therapies.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience (3+ years preferred).

Responsibilities

• Provide initial support for customer requests via phone, email, or fax.
• Quickly assess user issues for problem resolution.
• Document information and escalate unresolved issues.

Skills

Customer support

Problem resolution

Teamwork

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to work 100% remotely from home
- Potential for contract role conversion to a full-time position
- Supportive work environment focused on teamwork and inclusiveness
- Chance to make a positive impact by helping patients access necessary therapies

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document information specific to resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and suggest recommendations to management
- Ability to work 40 hours per week under moderate supervision with varying shifts

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#LifeSciences #Healthcare #RemoteWork #PatientSupport #CareerOpportunity

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